Whenever you receive a popup in the web browser you should immediately close the active page. If you receive a popup box in your web browser and it displays a box to call a technician to fix this issue don't call it as it will definitely be a scam. Never open emails that look suspicious as they sometimes will have hidden coding and you will get a virus or worse you could get the Wannacry or Crytolocker virus and it will demand money to unlock your encrypted files. These type infections will affect all documents and pictures and even all Adobe PDF files. The best avenue when you get a virus is to call a professional to get the issue resolved. If you need a helping hand then call Computer-Tech-Services and our friendly staff will help you either remotely or come to your home and will resolve your issues asap. You can always drop by our store as well and our friendly staff will help you on the spot.